Donatos Pizza

Reviews about Donatos Pizza

• 1 / 5

  By stephen shy
  this location was a great place to go to but just went down these last couple of years. Rude customer service and long delivery times. I order a large pizza and sub today march 14 2017 my delivery was a hour long I had to call after a hour and 45 min went by to ask for my money back I didn't even want to pizza after that. While on the phone the pizza showed up and it was cold. Never going to this location ever again. Just sad cause I been a customer at this location since 2005
  March 26, 2017
• 1 / 5

  By bill triest
  I've not had a positive experience with this location. Most recently I ordered online; they called me to demand more money saying I needed to pay extra if I wanted cheese on my pizza as its not included. That needs fixed either at the website level if true or at the location if not. Either way the guy was extremely rude so I asked for the manager who was rude, backed the first guy, and refused to identify himself. After hanging up on me the manager called to see if I still wanted my food. I clearly said yes. A half hour after our delivery time, I called and was told they canceled my order. Especially since I had six kids who were quite hungry and thus cranky I was quite ticked. I contacted corporate via their website but go no response. I then filed a BBB complaint and have received no response. I always considered Donatos a company with good customer service so I was very disappointed that they ignored me. We still go to the location on Hill Rd but if we have problems there I'm assuming corporate will again ignore me so I'll probably give up on the brand.
  March 20, 2017
• 5 / 5

  By Jada Pritchett
  Great food who doesn't love pizza. But be patient there will always be a wait time. Be smart order ahead
  January 05, 2017
• 1 / 5

  By Jason Fenimore
  The one time I received my order correctly, it arrived 2 hours late. I have seen the drivers smoke a bowl out front before dropping off the food. Most recently, I didn't get a sub I ordered. I stood at the door for 5 minutes making direct eye contact with 3 employees and none of them came to assist me. I left, went home and called. Was promptly put on hold for another 5 minutes before I hung up. All of this after 30 minutes in the pick up line (with another 6 cars behind me). I strongly urge everyone to avoid this location like the plague. Nothing good comes from this location.
  July 13, 2016